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Service CRM

SYSTEM No. 1 FOR REPAIR WORKSHOPS AND SERVICE CENTERS.

The expanded reporting system of clients, shops, inventory control, tasks control, flexible planning of salaries, integration with the prices of suppliers and marketing management of the company - all is combined in one system.

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service CRM video

Not found the functional you are interested in?

We are always ready to listen of our customers and make our system more convenient to use. That is why - if you have any wishes for the work of the system or suggestions for improving its work - you are able to write them to us. We will consider the interest of our customers/partners in the described functionality and will implement it in the nearest future, if it is in demand.

Who is able to use our system

Ремонт компьютеров

Computer and laptop repair workshops

Repair workshops for repairing and maintenance of computers, laptops, tablets, smartphones, etc.

Ателье по ремонту одежды

Tailoring repair centers

Tailoring repairs, shoe-repair stores, dry-cleaner's, tailor's workshops.

Часовая мастерская

Vehicle service stations

Vehicle service stations, workshops for vehicle assembly/disassembly.

Автомобильные СТО

Watch repair workshops

Watch repair workshops, renewal of watches and watch movements.

Ремонт компьютеров

Workshops for repair of small and large household appliances

Repair of washing machines, refrigerators, air conditioners, kettles, microwave ovens, multi-cookers, food processors, etc.

Ателье по ремонту одежды

Jewelry repair workshops

Workshops for repairing and renewal of jewelry, repairing of rings, repairing of bracelets, repairing of chains, repairing of lockets, repairing of pendants.

Часовая мастерская

Companies that repair equipment for petroleum items

Repair and maintenance of machinery and equipment for gas filling stations and stations for oil refining equipment.

Автомобильные СТО

Service centers for maintenance of interphone equipment, etc.

Interphone companies, companies for the production of interphones and keys, services for the repair of hydraulic door closers and dash modules.

We organize the correct operation of the service

THE SYSTEM IS READY TO OPERATE IMMEDIATELY AFTER REGISTRATION

A clear step-by-step interface with prompts for use at each step, automatic workshop setup immediately after the registration, 14 days free for testing.

CUSTOMER DATABASE MANAGEMENT

The system remembers all your customers automatically and gives the opportunity to export them to Excel or Word

EMPLOYEES’ CONTROL

You will always know who created the order, made the sale from the store, tilled or carried out the repairs - the system writes a full log of the actions of employees.

QUICK ORDER PROCESSING

Allows you to save up to 30 minutes on 1 order that saves about 50 hours for 100 orders!

GENERATION OF DOCUMENTS FOR PRINTING

Create your own documents templates, print them directly from the browser.

FULL INTEGRATION WITH IP PHONE SYSTEMS

Install our innovative CallOnline application on Android smartphone and get a full call center just in 5 minutes!

BUILT-IN BUILDER OF EMAIL LETTERS (BETA VERSION)

Thanks to the built-in builder of email templates, you are able to create a letter of any kind and any complexity for informing your employees and customers, as well as using the functionality of email marketing easily.

EXPANDED DASHBOARD

The desktop of the system is made in such a way that you can easily configure it for yourself, displaying the most relevant information in a conspicuous place. And the variety of widgets in the system will allow you to display only the most relevant information

FULLY DESCRIBED API SYSTEM

Especially for developers - we described the API documentation with full functionality to integrate it according to your requirements.

ACCESS TO THE SYSTEM FROM ANY DEVICE OR OS

CRM is a cloud service, all you need to work with it is an Internet browser. View reports and control your employees from anywhere, from any device, at any time.

FINANCIAL MANAGEMENT

Control financial flows of your business. All operations for taking and giving out the money are automatically registered and generated in the statistical data in our system. Later you are able to look through the data in any of reports, available in the system

CALCULATION OF WAGES IN THE SYSTEM

If your company uses a format of piecework wages - you are able to indicate the percentage or fixed amount of the cost of performed work on an order that shall be deducted to the employee as a salary. Using the "Report on performers", calculate the wage to every employee for any period.

MANAGEMENT OF INVENTORY CONTROL RECORDS

Keep an inventory of goods and spare parts on your warehouses. Sell goods through the store – and the system will do all the necessary actions for proper dispatch and control of the warehouse.

CUSTOMER INFORMING ABOUT WORK COMPLETION

Automatic sending of SMS/Email to the client about the completion of work on the order, and it also will inform managers about the run status of work on the order by email.

TASKS MANAGEMENT BY EMPLOYEES

Setting and managing the tasks for every employee with reminders, quick review of current tasks and statistics by periods on delivered/completed/failed tasks.

Find out more about the possibilities of our service now.

Try it for free (14 days)
service CRM video

Access to the workshops from any device and operating system

We have developed an adaptive design system so you are able to view and work with your service center or repair workshop from any device and from any place that is convenient for you. Having left for the conference, having gone on a working trip, having been on vacation, you need to enter information into the system or control the fulfillment of the tasks urgently - with our system, you will always be up in arms.

TRY IT FOR FREE

Operative SMS messages

from the Service CRM

Our system informs you about readiness of the order, acceptance of order in work, informing the employees about their appointment as responsible for work automatically.

  • Automatic SMS-informing about accepting and readiness of the order.
  • Informing the employees about their appointment as responsible for orders.
  • Setting up your template for mailing to customers and employees.
  • Ability to set the sender's SMS signature in Latin.

HAVING PAID FOR MORE THAN 5 MONTHS

100 SMS ARE FREE
service CRM video

Our customers say

Service Center “Service OK”

"Before we had worked on the Desktop solution running up the Windows operating system. Unlimited re-activation when knocking out the power, large server requirements for the system, it took 10 minutes just to add an employee to the service. When going to the Service CRM system it became faster to control, to collect more statistics, and the system is being finalized, supplementing the functional"

serviceok.org

Service Center “MyPrintKiev”

"For 3 years we had been working in a self-written program through Excel, which could not complete all the tasks and we always faced with the problem of file accessibility for editing at any convenient time and from any place. Half a year ago, we started collaborating with the people on the Service CRM system, then they were working on the most part of functionality and were looking for partners to test it. We are still cooperating and I have been very satisfied."

Dmitry, the director of MyPrintKiev service

The program for service center and
repair workshop

service CRM video

Service CRM System (Service CRM) is a software package aimed at controlling orders with simplicity and ease, and data available from any device and at any time.

The average increase index of the company efficiency, after the starting work in the Service CRM system is about 21%, that is estimated at the speed of processing orders, served customers on time and the increase in sales at the company's store.

WHO IS ABLE TO USE OUR SYSTEM
Service CRM is suitable for different types of service businesses engaged in the repair and maintenance of all kinds of products:

  • Computer and phone repair workshops,
  • Tailoring repair centers,
  • Watch repair workshops,
  • Jewelry repair workshops,
  • Workshop for repair of small and large household appliances,
  • Vehicle service stations,
  • Companies that repair equipment for petroleum items,
  • Service centers for maintenance of interphone equipment, etc.

ADVANTAGE OF THE SYSTEM

  • The system is ready to work immediately after the registration. A clear step-by-step interface with prompts for use at each step, automatic workshop setup immediately after the registration, 14 days free for testing.
  • Quick order processing. Allows you to save up to 30 minutes on 1 order that saves about 50 hours for 100 orders!
  • Generation of documents for printing. Create your own documents templates, print them directly from the browse.
  • Full integration with IP phone systems. Install our innovative CallOnline application on Android smartphone and get a full call center just in 5 minutes!
  • Customer database management. The system remembers all your customers automatically and gives the opportunity to export them to Excel or Word.
  • Employees’ control. You will always know who created the order, made the sale from the store, tilled or carried out the repairs - the system writes a full log of the actions of employees.
  • Management of inventory control records. Keep an inventory of goods and spare parts on your warehouses. Sell goods through the store – and the system will do all the necessary actions for proper dispatch and control of the warehouse.
  • Customer informing about work completion. Automatic sending of SMS/Email to the client about the completion of work on the order, and it also will inform managers about the run status of work on the order by email.
  • Tasks management by employees. Setting and managing the tasks for every employee with reminders, quick review of current tasks and statistics by periods on delivered/completed/failed tasks.
  • Built-in builder of email letters (Beta Version). Thanks to the built-in builder of email templates, you are able to create a letter of any kind and any complexity for informing your employees and customers, as well as using the functionality of email marketing easily.
  • Expanded dashboard. The desktop of the system is made in such a way that you can easily configure it for yourself, displaying the most relevant information in a conspicuous place. And the variety of widgets in the system will allow you to display only the most relevant information.
  • Fully described API system. Especially for developers - we described the API documentation with full functionality to integrate it according to your requirements.
  • Access to the system from any device or OS.
  • CRM is a cloud service, all you need to work with it is an Internet browser. View reports and control your employees from anywhere, from any device, at any time.
  • Financial management. Control financial flows of your business. All operations for taking and giving out the money are automatically registered and generated in the statistical data in our system. Later you are able to look through the data in any of reports, available in the system.
  • Calculation of wages in the system. If your company uses a format of piecework wages - you are able to indicate the percentage or fixed amount of the cost of performed work on an order that shall be deducted to the employee as a salary. Using the "Report on performers", calculate the wage to every employee for any period.
More…